Privacy Policy
Your privacy matters to us. Learn how trivexaluno protects and handles your personal information with transparency and care.
Information We Collect
At trivexaluno, we collect information to provide better investment analysis services and educational resources. This includes data you provide directly and information gathered through your platform interactions.
Personal Information
When you create an account or contact us, we collect basic details like your name, email address, and communication preferences. For our learning programs, we may request additional information about your investment experience and educational background.
- Name and contact information
- Account credentials and preferences
- Communication history and support interactions
- Educational background and investment experience level
Usage and Analytics Data
We automatically collect information about how you use our platform, including pages visited, time spent on content, and interaction patterns. This helps us improve our educational materials and platform functionality.
How We Use Your Information
Your information helps us deliver personalized educational experiences and maintain our platform's security. We use data responsibly and only for legitimate business purposes.
- Providing access to investment analysis tools and educational content
- Personalizing your learning experience based on your interests and progress
- Sending important updates about your account and new educational resources
- Improving our platform through usage analytics and user feedback
- Maintaining platform security and preventing unauthorized access
- Responding to your questions and providing customer support
Information Sharing and Disclosure
We don't sell your personal information to third parties. We only share data when necessary for platform functionality, legal compliance, or with your explicit consent.
Service Providers
We work with trusted service providers who help operate our platform, including hosting services, email providers, and analytics tools. These partners are bound by strict confidentiality agreements and can only use your data for specified purposes.
Legal Requirements
We may disclose information when required by Canadian law, court orders, or regulatory requests. This includes compliance with financial services regulations and responding to valid legal processes.
Your Privacy Rights
Under Canadian privacy laws, including PIPEDA, you have specific rights regarding your personal information. We're committed to helping you exercise these rights easily and transparently.
- Access your personal information and understand how we use it
- Request corrections to inaccurate or incomplete data
- Delete your account and associated personal information
- Withdraw consent for non-essential data processing
- Export your data in a portable format
- Object to certain types of data processing
To exercise any of these rights, contact our privacy team using the information provided below. We'll respond to your request within 30 days and work with you to address any concerns.
Data Security and Protection
Protecting your information is a top priority. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.
Technical Safeguards
Our platform uses industry-standard encryption for data transmission and storage. We regularly update our security protocols and conduct vulnerability assessments to maintain robust protection.
- SSL/TLS encryption for all data transmission
- Encrypted database storage with access controls
- Regular security audits and penetration testing
- Multi-factor authentication for account access
Access Controls
We limit access to personal information to authorized personnel who need it for their job functions. All staff receive privacy training and sign confidentiality agreements.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.
- Account information: Retained while your account is active, plus 7 years after closure
- Educational progress data: Kept for 2 years after account closure
- Support communications: Maintained for 3 years for quality assurance
- Analytics data: Aggregated and anonymized after 18 months
When you delete your account, we'll remove your personal information according to these schedules. Some data may be retained longer if required by financial regulations or for legitimate business purposes like fraud prevention.
International Data Transfers
While trivexaluno operates primarily in Canada, some of our service providers may process data in other countries. We ensure adequate protection for international transfers through appropriate safeguards and contractual protections.
When data is transferred outside Canada, we implement measures equivalent to Canadian privacy standards, including contractual clauses and adequacy assessments to protect your information.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser preferences.
Types of Cookies We Use
- Essential cookies for platform functionality and security
- Preference cookies to remember your settings and choices
- Analytics cookies to understand platform usage and improve our services
- Performance cookies to optimize loading times and responsiveness
This policy is effective as of March 15, 2025, and replaces all previous versions. We'll notify you of significant changes via email or platform announcements.
Privacy Questions or Concerns?
Our privacy team is here to help with any questions about this policy or your personal information.
Email: info@trivexaluno.com
Address: 11871 Horseshoe Way Unit 1163, Richmond,
BC V7A 5H5, Canada
Phone: +1 (403)
328-0111